Privacy Policy
Learn how Cargo Rugs collects, processes, and protects your personal information and transaction data in full compliance with Canadian privacy legislation.
1. Introduction and Scope
Cargo Rugs operates the online storefront specializing in artisan wool, flatweave, jute, and performance runners across Canadian provinces and territories. We respect your privacy and are committed to protecting personal information through compliance with Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial statutes.
This policy explains what information we collect, why we collect it, how it is safeguarded during purchase, delivery, and post-sale care, and your rights concerning your personal data.
2. Information We Collect
We collect only data necessary to process your rug orders, calculate accurate Canadian provincial sales taxes (GST, HST, PST), arrange logistics, and provide rug care advisory support.
Personal Identifiers
Full legal name, billing address, Canadian destination delivery address, contact email address, and primary telephone number for courier updates.
Transaction & Payment Data
Encrypted payment tokens, order histories, applied store credits, invoice records, and shipping method preferences (Canada Post, DHL, FedEx).
Technical & Device Logs
Internet Protocol (IP) address, browser version, operating system details, device type, geographic region, and session telemetry.
Inquiries & Consultations
Custom dimension queries, sample swatch requests, fiber suitability messages, and customer support history.
3. Purpose and Legal Grounds for Processing
Cargo Rugs processes data strictly on legitimate commercial grounds under Canadian standards:
- Order Fulfillment & Transport: Transmitting precise parcel dimensions and destination addresses to contracted carriers (Canada Post, FedEx, DHL Express) to deliver rugs directly to residences and commercial studios.
- Accounting & Tax Compliance: Maintaining audited ledger records as required by the Canada Revenue Agency (CRA) and provincial revenue authorities.
- Quality Control & Care Guidance: Providing relevant fiber care instructions, stain treatment recommendations, and warranty validation based on purchased rug materials.
- Security & Fraud Mitigation: Screening high-value transactions to safeguard authentic buyers against unauthorized card use.
4. Disclosure to Third-Party Service Providers
We do not sell, rent, or lease customer databases to any marketing broker or unrelated third party. Data transfer is restricted solely to operational partners:
| Partner Category | Data Shared | Operational Scope |
|---|---|---|
| Courier Logistics | Recipient Name, Postal Address, Phone | Door-to-door delivery across Canada and tracking notification dispatch. |
| Payment Gateways | Encrypted Card Tokens, Billing Zip | PCI-DSS Level 1 tokenized payment processing; raw card digits are never stored on our servers. |
| Hosting & Storage | Server Logs, Session Identifiers | Secure Canadian enterprise servers ensuring 99.9% storefront uptime and encrypted backups. |
5. Cookies and Web Storage Technologies
Our marketplace utilizes strictly functional cookies and local browser storage (such as client-side shopping cart memory) to preserve selected rug items, cart counters, and navigation state between page requests without requiring third-party marketing trackers.
You can manage or disable cookie preferences through your web browser settings. Disabling essential session storage may impair real-time shopping cart retention and checkout calculations.
6. Data Retention and Safeguards
We apply administrative, physical, and technological protocols to guard personal records against unauthorized access, loss, or alteration. All electronic communications use standard Transport Layer Security (TLS 1.3 / SSL) encryption.
Transaction records are retained for minimum statutory durations (typically 7 years in accordance with CRA corporate guidelines), after which personal identifiers are permanently scrubbed or securely destroyed.
7. Your Privacy Rights
Under Canadian privacy laws, individuals residing in Canada maintain specific prerogatives regarding their data:
- Right to Access: Request a concise copy of the personal details we hold regarding your purchases.
- Right to Correction: Request amendments if delivery addresses or contact numbers are inaccurate.
- Right to Withdraw Consent: Opt out of informational email communications at any time via unsubscribe links or direct notice.
8. Privacy Officer Contact
If you have questions regarding this Privacy Policy, wish to access your personal data records, or wish to submit an inquiry to our Privacy Compliance Officer, please reach out to our team: