Return & Refund Policy
Shop with peace of mind. We offer simple 30-day returns, prepaid logistics labels across Canada, and transparent refund terms.
1. Return Period and Conditions
At Cargo Rugs, we aim to ensure complete satisfaction with every rug purchase. If a selected item does not complement your interior decor, dimensions, or lighting, you are welcome to initiate a return request within 30 calendar days of parcel arrival.
To qualify for a standard refund, the returned rug must fulfill the following criteria:
- Must remain completely unwashed, unstained, and free of pet hair or chemical odors.
- Original woven tags and barcode labels must remain intact and attached.
- Rolled carefully in moisture-resistant protective packaging (original heavy plastic or equivalent heavy duty wrapping).
- Include original packing slip or order verification slip inside the bundle.
Note: Custom-cut runners and personalized dimensional orders are final sale and non-returnable unless defective on arrival.
2. Step-by-Step Return Process
Submit Request
Reach out via our Contact Page quoting your 6-digit order number and return reason.
Package & Label
Receive our prepaid printable shipping label and secure your rolled rug inside weatherproof wrap.
Drop Off & Refund
Drop the parcel at any authorized courier terminal. Refunds process immediately following warehouse check.
3. Return Shipping Costs & Restocking Fees
We strive for clear and transparent transaction guidelines without hidden deductibles:
4. Refund Issuance Timeline
Once our regional fulfilment center receives your return package, our textile quality specialists complete a routine intake inspection within 2 business days. Following inspection approval:
- A notification email containing your refund statement is automatically dispatched.
- Funds are returned to your original payment card or payment provider.
- Credit card issuers typically post the credit balance within 3 to 7 working days, depending on your banking institution.